Last Updated on December 14, 2020
Infinix smartphones mid last year started creating buzz in Nigerian mobile market over products like Infinix Hot 4, Infinix Hot 4 Pro, Infinix Note, Infinix Note Pro, Infinix Zero 4 and Infinix Zero 4 Plus. They are great brands of smartphones if you ask me.
But lately last year, I began to listen to complains and buggy issues with Infinix Hot 4 Pro X556. It is normal for bugs in smartphone functionality when it happens only to the operating system.
But when you have issues with Infinix Wifi not working, fingerprint sensor not working and all that; it become a panic. Even calcare won’t fix except replacement.
[ht_message mstyle=”alert” title=”Note” show_icon=”” id=”” class=”” style=”” ]This article has been extended to solve all Infinix Nougat Issues. [/ht_message]
Below are some common Infinix Nougat Problems
- Memory not accessible via PC or USB cable
- Constant Rebooting
- Phone gets too hot
- Wi-Fi takes longer to connect
- Call volume is sometimes low and unclear
- Battery drains too fast
- Phone takes up to 4 hours to charge complete
- when receiving calls or sending calls, my infinix hot 4 screen goes blank and all functions seizes
- OTG not working
- Permission problem keeps saying screen overlay is turned on
- Hotspot not working when it’s switched on. If I attempt to set it up from settings, it crashes.
- Bluetooth switches on itself when I restart the phone.
- Camera Isn’t working
- Camera quality has reduced
- Mobile data not working
- Automatic screen rotation not working properly
- Apps not responding
- Constant System UI crashes
- Recent apps not clearing
When you study the above well, you would understand that it is a whole lots of problem. To fix these Infinix Hot 4 pro problems, I have to categorize them according to similar fix method.
Fix Infinix Nougat 7 Problems, Hot 4 Pro X556 problems
Constant Rebooting
When your Infinix Hot 4 or its Pro reboots constantly, what you do is to make sure that you have updated your firmware to its latest version.
You may go to Settings and deactivate Sleep mode. Then clean
Screen Overlay is turned on
When permission keeps saying screen overlay is turned on; it is either that you have installed a battery saver, energy saver or screen filter. It is not basically a fault from Infinix.
ALSO READ: Hard resetting Infinix Hot 4 Pro
If that is not the case, then follow this => Goto settings > Apps, tap on the settings icon and choose Draw over other apps. Now select recently installed apps one after the other and deselect the option to draw over other apps.
Internal Storage is not accessible via PC or USB cable
If your Infinix internal storage is not accessible via PC or USB cable, then it is either the driver is not correctly installed on your system or USB cable is charge only.
For the case of incorrectly installed driver, what you do is to update your ADB driver. You can do this either by installing PDANet, universal MTK driver or through Windows Device manager. Click here for PDANet or MTK universal driver. It is simple to install.
For Windows device manager, right click on This PC or My Computer as the may be and select Manage. On the dialog window, select Device Manager. Locate the USB driver marked unknown to find the correct match. You should know how to update Windows driver.
Battery drains too fast or takes longer to charge complete
If your battery drains too fast or takes longer to charge complete, it is either you change charger or discharge your battery manually. To discharge your battery, open the back cover. Remember that it is non-removable battery.
What you do now is to take off the clip holding the battery to the internal case. Leave it for about 2 minutes and put it back. Please, if you had no idea about this, meet a phone technician.
OTG does not work
if your OTG does not work, failed wifi and hotspot, Bluetooth not connecting or phone goes blank when making calls, phone crashes and tons of them – you simply update your firmware.
Camera Isn’t responding or Camera quality has reduced
If your Infinix Camera stops responding after update to Nougat, you can simply reset camera Setting to Default.
If it does not work, try to clear the Camera Cache. You can find this at Settings > Apps > ALL.
For the case of Infinix Camera quality, it is either your build is yet to fix the camera quality issue. Always make sure to clear Cache as well as factory reset after updates. Try the above solution for camera not responding on this.
Mobile data not working
Simply reset Network settings. To do this, follow the below steps
- Go to Settings
- Backup & reset
- Network settings reset
- Tap Reset Settings
This will reset all your network settings including your saved wifi, wifi settings, bluetooth, data
Apps not Responding or System UI crashes or Apps has stopped unexpectedly
Firstly, clear
- Clear App preferences
- Clear entire App cache (Install Clean Master or Ccleaner)
- Remove Babel font, set font to Default
- If not work, Hard reset
Recent Apps not clearing
- Press and hold the recent apps button
- Tap on the lock key icon beside app to unlock
- Then clear apps
Firmware is an official manufacturers bugs fixes and new functionalities to particular devices. Connect to the internet and get updated.
Even if other method fail, update won’t let you down. Enjoy your Infinix Nougat Builds.
If hotspot and bluetooth don’t work for you, then read how to fix why Hotspot and bluetooth turn off automatically
If Facebook doesn’t respond, click here to learn how to fix it
142 responses to “How to Fix Infinix Nougat 7 Problems & Hot 4”
How to fix fingerprint sensor problem (hardware not working)
What step did you follow?
For finger you need to use your all ten finger print one by one. You can able to unlock your from your 1st selected finger
Thank you for the input
my infinix hot 4 pro mostly gets out of network reception where I cannot make call or browse. please any solution?
Try to ping your signals with this code, *#*#4636#*#* or change your network mode to 2G. It could be that the signal strength is not stable
Part off my touch screen isn’t responding, any solution please
How did it happen? Did it fall off or water enters it or it just doesn’t respond?
it just doesn’t respond plz tell me solution fast
Kindly take your phone to a technician
My infinix hot 4pro touch screen doesn’t respond
my facebook wasn’t responding for days so I uninstalled it and not am trying to install it from play store and it’s saying application not installed… ?
I have reset app preferences, and have shut down the phone and waited for some time, even rebooted it, still same thing ???
Hello Thelma
I’m sorry about these challenges. It is obvious that you updated to Infinix Nougat Beta version which is the cause of this.
You have done almost everything you can as far as my knowledge can take me.
You may try any of these
1. Clear Play Store data through the App manager
2. Re-install Facebook from Play Store.
3. If it fails to re-install using Play store, then download Parallel Space and install Parallel space
4. If it fails, Facebook Lite may not fail
If your hot 4 is rooted, you can clear com.facebook folder inside /system/data/data/com…facebook
If the above fails, you may try
1. Wipe cache partition using recovery mode.
or
2. Hard reset Infinix Hot 4
I hope these solve the issue.
This is one of the best support bro. So kul man
Sir… My infinix hot 4 pro is always freezing and rebooting by itself…. Like sometimes 15 times a day…..
I have
-rebooted it
-factory reset
-soft reset
-hard reset
-master reset
-downloaded antivirus
What else…. Like am already sick of it….
Plsssssssssssss bro i need ur help and assistance seriously
Hi Dalphie
I’m sorry about these frustrations. Since you have done all these things without resolving, I recommend that you change/flash your device firmware totally because it looks like it has been compromised so bad.
To flash your hot 4, kindly take it to specialized phone technician…It may not cost you 2K.
yes you are the best. infinis shiit
Hello Sir, I’m finding it difficult to receive large files through Xender on my infinix hot 4. Anytime it reaches 100 percent, it doesn’t play
Have you checked whether your available memory in your preferred storage is adequate to accommodate the large data?
Yes it is the external storage
Try using phone memory. You may not have permission to use external storage at the moment
Okay I will try that, thank you
That would be nice
a lot of issues with hot4
Infinix hot 4 pro.
Pls my hot4 fell into water mistakenly &have refused to on or charge for some time now.Once in a while, it miraculously charges /comes up but wen it reaches upto 12% charge it will go off & stop charging &will not on or come up at all.
What did you do when it fell inside water?
I placed it in d sun for some time
I placed it in the sun for sometimeO
I think that was not enough. You would have either tried immersing it inside bowl of rice or immediately taken it to a phone technician.
You have to take it to a phone technician…I’m sorry about that
I got a new update notification from System Update , I downloaded it and installed ,ever since my battery drains faster and application is always crashing
I’m sorry about that. You should wait for another updates in case they fix the quick battery drain.
Hello, I upgraded my hot 4 since den have not bin able to use d call log effectively
Hello
You may consider clearing cache partition
When I get a call unless I use earpiece I can’t hear the person on the other side of the call. Pls how do I fix it
This might be ear-piece problem. You may try visiting a phone technician for a proper diagnose. I hope this helps
please since i update my hot 4 to 6.0 latest version through system update , so many of my app is not responding , it will be working at a time it will show app not responding , the apps include facebook, whatsapp, etc
Sorry about that Collins…I would advise that you clear cache partition. I want you to un-install any apps that are not responding. This might be a case where they are not compatible with 6.0. Re-install them again using Play store and not Xender.
When ever i turn my Bluetooth on it takes a long before coming on and also when I turn my hot-spot on it comes on and after some few seconds it goes off by it self
You may need to read how to fix Bluetooth and Hotspot issue here. For the case of hot-spot on it comes on and after some few seconds it goes off by it self, you need to adjust the Timeout settings under Mobile HotSpot configuration.
My recent screens don’t Display again and no more notification bar please what will I do
Can you remember the last thing you did before these things started…If not, you may need to hard reset your Infinix Hot 4
My infinix hot 4 offs on its own and on’s back on its own some times it takes hours before it comes on i took it to a repairer after it refused to come on for a long time, he said it is processor problem after and he could not repair it i took it to another repaire, it came on and still does the same thing….please how can you help me….i am in ukraine the phone repairers here are not good in english pls i need your help to what i can do
Hello Chiemela,
Your situation is quite complicated…It appears to me that your device boot image has corrupted that’s why it fails to boot to normal.
I don’t know how good you are with phones but I recommend that you find a native friend to help you with translation. Your phone needs to be flashed with a fresh stock ROM. Let them know about this
A red light is always on during phone calls on my hot 4, infinix fingerprint. I don’t know how to let the light go off bro
My infinix hot 4, fingerprint always show a red light at the sensor when I’m on call.
Hi Seye
What version of Android are you running on at the moment?
My infinix hot 4 went off since last week and have not being able to put it on. It all started by making one strange noise, rebooting and then went off totally. All in day. Please i need help
My infinix hot 4 went off since last week and have not being able to put it on. The engineer couldnt fix it. It all started by making one strange noise, rebooting and then went off totally. All on d same day. This phone is just 6 month. Please i need help
Hi Funmi
Sorry about the inconveniences. If an engineer could not fix a phone, it means that it is quite complicated. Kindly contact us through the support button in case if we might help you.
Please my phone switch off anytime I snap with rear camera (with flash)
Any solution please?
Can you download another camera app and try again?
When i switch on my data few minutes it goes off..why?
Are you sure that your APN is correctly set
From some days ago my Infinix hot 4 pro is unable to make or receive calls but mobile data are working well, I don’t understand why.
Hi,
Sorry about that. Have you tried Factory reset?
Hi, my infinix hot 4 pro went off all of a sudden and has refused to on… but before then I noticed that sometimes when a call comes in, my phone will go off and then turn itself on again….pls what should I do.
Hi,
Sorry about that. Have you tried Factory reset?
My infinix hot 4pro camera is not working,what should I do
Hi samson ,
Follow these steps
1. Go to Settings
2. Go to Apps
3. Slide to ALL
4. Locate Camera
5. Clear data
Then try to use camrea
my infinix hot 4 pro can’t turn on after I turned it off. the battery was still about 70% and later when I wanted to turn it back on. no response… so I went and plugged it back on charge. till the next morning yet nothing is coming up nd the phone is barely 2months I bought it.
my infinix hot 4 pro can’t turn on after I turned it off. the battery was still about 70% and later when I wanted to turn it back on. no response… so I went and plugged it back on charge. till the next morning yet nothing is coming up nd the phone is barely 2months
Hello Teezy
Sorry for the challenges on your new phone. You might need to see a phone technician. Meanwhile, one of our team will create a ticket for you.
I was just playing songs on the phone so I paused the song and then switched the phone off. until now its not coming up my infinix hot 4 pro barely 1month + ..what might be the cause of this please and what’s the way out
I was just playing songs on the phone so I paused the song and then switched the phone off. until now its not coming up my infinix hot 4 pro barely 1month + ..what might be the cause of this please and what’s the way out!!
Hi Teezy
We have been unable to ascertain the cause of your Hot 4 Pro. If you cannot turn on your phone, your phone doesn’t charge then it is likely that your phone is dead.
You may also need to check if you can boot to recovery mode using this link >> Hard reset Infinix hot 4 pro
Please, I need your help, my Infinix hot 4 lite just went blank suddenly..
It doesn’t turn on anymore, what should I do?
You might need to see a phone technician.
My infinix hot 4pro finger print stop scanning. pls solution
Hi, my infinix hot 4 lite went off all of a sudden and has refused to on…, this pho ne is just five months old. Pls I need help. Thanks
Hello
We are sorry for the inconveniences. We would like you to tell us everything that might be useful to help you.
Thanks
Hi, The sim 2 in my infinix hot 4 pro is not compatible with 3g or 4g network just like the sim 1. What could be the problem pls?
Most times, SIM 2 is only configured just for 2G only
good day,please my infinix hot 4 lite after powering. it shows me xos chameleon then it goes blank showing just florescence screen. please what do i do?
Did you update to Nougat?
Thanks for the OTG. You are reaaly doing a great job here.
Hello my infinix hot4lite suddenly went blank and has refused to turn on even after visiting a technician who serviced the phone still no change
Do you have any idea what happened before it went off
Any time I decide to play game or use the phone with many other apps …..the phone off and then on by it self…….and I am getting scared of always using it what do I do please ?
Hi Ekpe, you may need to install Clean master. It will help to free memory to allow you use multiple apps.
You could also clear cache using clean master to remove unusable files .
Mind the number of apps you run. Most apps require lots of memory before they could run. This could set your device to restart because it couldn’t handle the request.
We hope you find this useful
I have done that before…..it still the same
Did you clean cache?
Yes or is there any other way please??
To clean cache,
1.Open Clean Master,
2.Tap on JUNK FILES
3. Tap on CLEAN JUNKS
That’s all.
Also try game boost option on Clean Master.
You guys shld please answer me na
My hot4 do reboot whenever I play game……I don’t understand its hangs den reboot by itself
You might need to hard reset your Hot 4. It should work properly after hard reset
Sorry pls how do I it
Follow this link
https://www.chuksguide.com/helper/hard-reset-infinix-hot-4-x557
Pls I have done just that…. Yet still the same thing
I have already done the hard reset yet it still rebooting by itself whenever I ham using it
My Infinix hot pro 4 doesn’t show SD card anymore after upgrading to android 7
You upgraded to beta version? If yes, wait for an update to fix it from Infinix
my infinix hot pro 4 it’s …bettery level zero then I will charge my phone tray to on but it’s not on
Hello
You have to caliberate your battery
hello my infinix hot4lite refuse to turn on it keeps showing optimizing then switches off again
How did it all start?
My infinix hot 4 lite give me call end when i put Airtel sim in but when i put tigo it tells me celler date is not avilber
Dial *#06# to check if the IMEI is valid
Good evening, ever since i updated my phone system its been from one problem to another.
First it was impossible to connect to my laptop but i was later able to figure that out. Shortly after it stopped charging, it shows charging but it really isn’t. It charges really slow, moves 2% then decreases by like 4 or remains constant for almost an hour.
Then last night i restarted the phone and when it came back on my home and recent buttons stopped working and my notifications list up stopped functioning and showing just wifi, bluetooth, torchlight, data and location. My phone keeps vibrating but i don’t know what is causing it because i can’t see my notifications. What could the problem be please or is there a way to uninstall the update? I can’t factory reset the phone please
We are sorry for the inconveniences so far.
The best solution is to find a good specialized Android software engineer around you to restore your phone to Marshmallow.
Nougat has been a nightmare to many Infinix users